Your Business is a Brain: Building a Central Nervous System
Many businesses pride themselves on automating tasks. An email is sent automatically; a report is generated on a schedule. But these are isolated reflexes. They lack context and coordination. A reflex jerks your hand from a hot stove; a nervous system feels the heat, remembers the pain, and teaches you to avoid the stove altogether while simultaneously coordinating your voice to yell "Ouch!" and your legs to step back.
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